Terms and Conditions

Mosaic North Africa: BN 80519 6318

137 Maple Drive, Winkler, Manitoba, R6W 1Z8 Canada

 


Pricing

Since we are a Canadian-based company, all our prices are in Canadian dollars.  We accept payment in Canadian dollars at the exchange rate in effect at the time of payment. 

A single supplement applies to individual travelers who wish a private room throughout the trip.

Not included in the tour price: International airfares, visas and passport fees, laundry, postage, drinks (unless otherwise indicated on your itinerary), medical expenses, travel insurance, telephone calls, gratuities to staff and crew, and any other items not indicated on your tour itinerary.

 

Deposit and Reservation

The Deposit amount is $350 Canadian Dollars per person. The deposit is non-refundable. 

Late bookings, large groups & high season deposits vary.  The Deposit may not be accepted if we feel we would be unable to provide our normal service due to the lateness of the booking or due to overbooking. 

For late tour bookings less than 45 days before the planned tour date we require full payment of the total Tour Invoice.

When you make the non-refundable deposit, you confirm your acceptance of these Terms and Conditions and authorize us to begin the reservation process and undertake expenses on your behalf.

By sending your Traveler’s Information (Name, Address, Phone Number, and Birth Date) and payment of deposit, we will confirm your spot and email you our invoice outlining the outstanding balance.

COMBINED COUNTRY TOURS: For those traveling to more than one country we require a non-refundable $350 Canadian Dollars per person deposit for each country you will be traveling to.

 

Tour Balance Due Dates

The Balance of the trip cost is due in our office by 45 days prior to departure.  If we have not received the balance by the due date, we reserve the right to cancel your trip.  Our cancellation policy automatically applies.

Note: For GROUPS larger than 10 people, 50% of the invoice is due 60 days prior to trip departure. 

Note for Algeria Travelers: For those traveling to Algeria 100% of the invoice is due 60 days prior to trip departure.

We reserve the right to vary or correct errors in prices at any time before Mosaic North Africa has received the tour deposit on the agreed upon tour and the terms and conditions have been signed by each traveler.

 

Cancellation Policy

If you must cancel your reservation after making a deposit the following fees apply for normal groups.

Dates/Services received 

Cancellation fee/Refund per person

45+

$350 of deposit is forfeited

31-45 days before Travel

75% of total invoice is refundable

15-30 days before Travel

50% Invoice is forfeit – (refund 50%)

0-14 days before Travel

100% Invoice is lost – no refund

Reduction in Group size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by Mosaic North Africa, partnership.  The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).

Security & Emergency Cancellations: Mosaic North Africa, partnership, reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised.  Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, the client will be refunded the full amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

We reserve the right to cancel a tour if the currency exchange has more than a 20% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate. 

To protect your travel investment, we highly recommend that you obtain CANCELLATION Insurance.

No refunds will be given if you leave the trip for any reason after the trip has begun.

We reserve the right to decline any booking at our discretion.

No refund will be given for unused services included in the tour cost.

After Booking Tour Modification Policy

Once tour reservations are confirmed, customization or change requests may not be accepted if we feel we are unable to provide the services as requested. A month may be overbooked, for example, or the request made at too late a date to be accommodated. If a change is granted, a client will be expected to pay the administration fee of $50 Canadian Dollars (per hotel) as well as any fees or cost differences required to re-arrange transport, accommodations, etc.

*Note: These modifications are only in reference to minor tour changes, such as adding or reducing a day due on the front or back end due to unexpected airline arrival or departure changes, making a slight switch of one hotel, or something similar. We do not do tour postponements. A change in dates is considered a cancellation/rebook and all cancellation fees apply. We recommend getting cancellation insurance.

Insurance

Insurance Not provided by Mosaic North Africa, partnership: In addition to Cancellation Insurance, we also recommend that you buy TRAVEL Insurance and MEDICAL EMERGENCY Insurance to supplement your existing health insurance. It is in your own interest that you are covered in case of an accident and/or for any medical emergency or medical assistance you may require while abroad. Mosaic North Africa, partnership, cannot be held responsible for any loses incurred because of flight changes, cancellations, personal/family medical emergencies or illnesses and any other situations over which we have no control.

Changes During Tour

If we are forced to make changes during a tour, Mosaic North Africa will provide excursions/hotels/tours of equal value to those agreed upon in the tour purchased by the client.

We reserve the right to use alternative forms of transport and/or vary the itinerary in cases such as breakdown, accident, sickness, security issues, etc. make such change necessary.

Because of the nature of the areas we travel through, significant changes can and do occur after departure, over which we have no control. On rare occasions, force majeure may require us to change or end a tour before the scheduled end. In cases where force majeure occurs, Mosaic North Africa cannot be held responsible for compensation of additional expenses or offer any refunds (unless we obtain any refunds from our suppliers/partners) in respect of any unused services.

Travel Documents & Personal Effects

Your Travel Documents are your responsibility:  The traveler assumes complete and full responsibility for, and hereby releases Mosaic North Africa from any duty of checking and verifying any and all passport, visa, vaccination or other entry requirements for each destination, and the care of such documents during the length of the proposed travel.

Mosaic North Africa and their Algeria Partner Agencies will assist travelers to Algeria with a letter of invitation required to be included when applying for the Algeria tourist visa. We will provide the letter of invitation necessary for your application but it is the travelers responsibility to apply for their visa.  Mosaic North Africa is not responsible if traveler is denied a visa to Algeria for any reason.

Mosaic North Africa is not responsible if the traveler is denied a visa to Morocco, Algeria, or Tunisia for any reason.

Full refunds will not be issued if a visa is denied. We will refund the traveler an amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

Luggage Liability: Though we will exercise all reasonable care to assist you, Mosaic North Africa, partnership, shall assume no liability for loss or damages to baggage during any part of the trip/tour; clients may choose to insure their baggage if they wish.

Mosaic North Africa shall not be liable for theft, injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever or damages incurred by the client’s own neglect or owing to the following or similar reasons:

  1. Natural disaster, war, disturbances, uprisings, and alteration or cancellation of the tour itinerary due to such causes.
  2. Accidents or fire related to transportation, accommodation facilities, etc., and alteration or cancellation of the tour itinerary due to such causes.
  3. Accidents occurring during your free time/leisure time activities.
  4. Delays, stoppages, alterations of schedule and route in relation to transportation facilities, and alterations of the tour itinerary and shortening of staying time at destination due to such causes.
  5. Force Majeure
  6. Any service which do not form part of the itinerary
  7. Any information or advice given to you by your travel agent unless it has been given by us.
  8. Your travel agent giving you incorrect advice or not giving advice, information, or documents we have given or sent to your travel agent.
  9. Travel information given regarding visas, travel documents, climate, costs, clothing, etc. All information is given in good faith but without responsibility on our part.
  10. We cannot accept liability for any delay or cancellation in your flights, ferry trips, etc.
  11. Any causes which are beyond the control of Mosaic North Africa, The Travel Source and/or the agents and providers in charge of tour arrangements.

Your Responsibility:  Tours in North Africa (Morocco, Algeria, and Tunisia) includes an element of personal risk and potential hazard not normally associated with holiday tours. You must accept these attendant risks and hazards. You must also accept that safety standards of hoteliers and other suppliers of accommodation, local transport and other operators in most of the countries you visit will not be of the same standard as in your home country and will often be of a lower standard. Traveling with Mosaic North Africa requires a certain measure of flexibility (especially during Algeria tours), good humor, and modes of transportation may be changed without notice due to circumstances beyond the control of Mosaic North Africa. By signing the Terms and Conditions you agree to Mosaic North Africa making any changes if reasonably deems necessary and any personal risks associated with your tour. Though Mosaic North Africa exercises every care in the selection of the service agents uses, it is not possible to accept liability for the outcome of the personal decisions by the clients. Please provide for yourself the insurance you feel is appropriate for the activities you anticipate doing.

YOU MUST AT ALL TIMES COMPLY WITH THE LAWS AND CUSTOMS OF THE COUNTRIES VISITED. WE HAVE ABSOLUTE DISCRETION TO ORDER A CLIENT TO LEAVE THE TOUR IF THEY ARE FOUND CONTRAVENING SUCH LAWS AND CUSTOMS, OR INTERFERING WITH THE WELL BEING OF THE GROUP, INDIVIDUAL MEMBER, MEMBERS, OR THEMSELVES. IN SUCH CASES THERE WILL BE NO REFUND OF THE TOUR FARE AND WE ACCEPT NO LIABILITY FOR EXPENSES INCURRED AS A RESULT.

Mosaic North Africa assumes no liability or culpability for any illegal activity in which the client chooses to participate

Mosaic North Africa, partnership, operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Please bare this in mind when making your booking.

We reserve the right to use any comments on questionnaires or feedback forms for our website or promotional literature. Mosaic North Africa, partnership, does not publish surname of the clients when posting the clients comments, unless traveler has given us permission.

Customer Itinerary Changes: Mosaic North Africa, partnership, will not be held responsible to cover travelers additional tour costs apart from the agreed upon itinerary.  If a traveler decides to make changes to the itinerary during a tour without notifying Mosaic North Africa, partnership, before the additional tour/excursion, the client will be 100% responsible for this tour change and fee. Mosaic North Africa, partnership, will not be held financially responsible to cover any additional tours not included in agreed itinerary.  If clients wish to make changes to itineraries while on tour, clients must notify Mosaic North Africa, partnership.

Complaints or Claims

Dissatisfaction about arrangements or services made/delivered overseas must be made as soon as the complaint or claim arises, and with the personnel involved in the incident or situation.

Changes in Hotel Reservation initiated by the client: Should a client wish to change a hotel reservation for any reason Mosaic North Africa is to be informed and will assist in making the change if so requested.

  1. If Mosaic North Africa, partnership, makes and pays for the new reservations, the client will then be liable for the total of the cancellation fee charged by the first hotel, plus the actual difference in the cost of the lodgings as shown by invoices received and a $50 booking fee.
  2. If the client makes the new reservations and pays the new hotel directly then the original bookings will be non- refundable and cancellation fees and an administration/modification fee of $50 will be charged 

Missed Connections: A flight or ferry connection may be missed due to a late arrival at the point of departure.  If the client has not provided, as requested by Mosaic North Africa, partnership, the “Required Client Information” document, including departure details, MNA will not be liable.

Other Complaints or Claims: If the complaint or claim is not resolved to the client’s satisfaction, the client must document the complaint or claim in writing and give/send a copy to the local representative of the sister agency providing the tour, with a copy to the main office of Mosaic North Africa in Winkler, Canada no later than 60 days following the scheduled completion date of the tour.  The client agrees and accepts this condition and waives the right to register any complaint or claim more than 60 days following the scheduled completion date of the tour.

Worldwide or Nationwide Crises

*NOTE: The travel industry has changed as a result of the coronavirus situation in 2020. Due to the worldwide impact as a result of this crisis and the potential for other unknown worldwide or nationwide crises to take place in the future, please note that by paying the deposit for the tour you are agreeing to abide by these Terms & Conditions no matter what the case may be.