For Travel Advisors & Agency Partners

Your Trusted North Africa DMC Partner

Your Trusted North Africa DMC

At Mosaic North Africa, we believe exceptional travel experiences are built through exceptional partnerships.

We proudly collaborate with travel advisors, host agencies, tour operators, and referral partners around the world to deliver seamless, authentic, and personalized journeys throughout Tunisia, Algeria, Morocco, and Mauritania.

Whether you are seeking a trusted local expert to operate a custom itinerary under your brand or wish to connect your clients with destination specialists, our team provides dependable support from the earliest planning stages through the completion of travel.

Our commitment is simple:

You take care of your clients. We take care of North Africa.

Why Partner With Us

Agencies choose to work with us because we provide:

  • Expert destination expertise throughout North Africa
  • Carefully selected hotels, guides, drivers, and local suppliers
  • Tailor-made itineraries designed around your clients' interests and budgets
  • Prompt proposal turnaround and responsive communication
  • Dedicated trade support before departure
  • Reliable operational management during travel
  • Flexible partnership structures designed for different business models
  • Respect for your client relationships and professional reputation

Partnership Options

We recognize that every agency operates differently. To support a variety of business models, we offer the following partnership arrangements

White-Label DMC Service

This is our preferred partnership model. Designed for agencies that wish to remain the primary point of contact with their clients while leveraging our local expertise and operational capabilities.

Under this arrangement:

  • Your agency maintains ownership of the client relationship
  • You communicate directly with your clients before and after travel
  • We operate discreetly behind the scenes as your destination management partner
  • We design and execute customized itineraries
  • We coordinate accommodations, transportation, guides, experiences, and local logistics
  • We provide destination support throughout the client’s journey
Option 1: Confidential Net Rates (Our Standard Approach)

As our preferred partnership model, we provide confidential net rates for our services. Your agency determines the final selling price and retains the difference as its margin.

Why Advisors Prefer This Model

  • You control your pricing strategy
  • You determine your profit margins
  • You can package services according to your business objectives
  • You maintain full ownership of the client relationship

 We are pleased to support travel advisors through confidential net pricing arrangements. Advisors remain the primary client contact while we provide expert destination management and operational support throughout the client’s journey.

Option 2: Commissionable Gross Rates (Available Upon Request)

For agency partners who prefer a traditional commission structure, commissionable gross rates may be offered on eligible services.

Under this arrangement:

  • We establish the selling price
  • An agreed commission percentage is paid to the agency
  • Commission levels may vary based on booking characteristics, annual volume, and partnership history 

Commissionable rates may be offered to agency partners upon request and on eligible services. Applicable commission levels will be communicated and confirmed prior to booking.

Agency Referral Program

Some agencies prefer to introduce clients requiring destination expertise without remaining involved in itinerary planning and operational management.

Under our Referral Program:

  • You introduce the client to our team
  • We assume responsibility for consultation, itinerary planning, booking, and travel operations
  • We communicate directly with the client following the introduction
  • We keep you informed throughout the booking process where appropriate
  • We compensate eligible referral partners once the booking has been successfully completed

Our Referral Policy

Referral commissions are earned only upon completion of travel and receipt of all client payments.

Referral commissions become payable only after:

  • The client has paid in full; and
  • All travel services have been completed

Referral commissions are earned upon the successful completion of travel. Commissions are payable only after the client’s account has been paid in full and all travel services have been completed.

Additional Terms

No referral commission shall be due for cancelled bookings, partially refunded bookings, disputed transactions, chargebacks, or bookings for which payment has not been received in full.

Referral commission levels vary depending on the nature and scope of the booking and will be confirmed prior to travel.

Payment Terms

White Label Partnerships
  • Deposit requirements and final payment schedules will be specified in each proposal
  • Final balances are generally due prior to departure
  • Compensation arrangements are governed by the agreed partnership structure
Referral Partner Payments
  • Referral commissions are earned only after the client has paid in full and completed their travel itinerary
  • Eligible referral commissions are processed within thirty (30) days following completion of travel, provided no refunds, disputes, chargebacks, or outstanding balances remain

Clients Relationships & Professional Courtesy

Trust is essential to successful partnerships.

White-Label Partnerships

Clients introduced and managed by the originating agency remain the responsibility of that agency. We act solely as the destination management provider and will not actively market our services directly to those clients.

Referral Partnerships

Where the referring agency elects to transfer the client relationship to our team, we will provide professional service to the referred traveler while honoring any agreed referral terms.

We do not intentionally solicit future business directly from clients introduced through white-label partnerships and will respect any non-solicitation provisions set forth in separate written agreements.

Emergency Support During Travel

Travel plans can change unexpectedly.

Our local operations team remains available throughout the client’s journey to assist with:

  • Transportation disruptions
  • Supplier coordination
  • Itinerary adjustments
  • Medical or family emergencies
  • Lost documents
  • Urgent operational matters

Who We Partner With

We welcome partnerships with:

  • Independent Travel Advisors
  • Host Agency Affiliates
  • Luxury Travel Agencies
  • Tour Operators
  • Corporate Travel Planners
  • Incentive Travel Specialists
  • Destination Wedding Planners
  • Group Travel Organizers

Become a Trade Partner

We would be delighted to explore how we can work together.

Please contact us with:

  • Agency Name
  • Primary Contact Information
  • IATA, CLIA, TIDS, or other accreditation details (if applicable)
  • Areas of Specialization
  • Estimated Annual Travel Volume
  • Preferred Destinations and Services

To begin a conversation about partnering with us, please contact:

info@mosaicnorthafrica.com or complete our Inquiry Form below.

Trade Partner Inquiry Form

Which Partnership Model Are You Interested In?
Countries of Interest

The information provided on this page is intended as a general overview of our trade partnerships and does not constitute a binding agreement.
Specific terms may vary by booking and will be confirmed in writing where applicable.