Planning a North Africa Trip
Does Mosaic North Africa offer any group tours?
Please note that all of our tours are private trips so we do not have specific start and end dates.
Why choose a private tour with Mosaic North Africa?
Our private group tours are designed to take you to the ‘real’ North Africa to allow you to experience the best this incredible region has to offer. Our private tours are organized by professionals living in North Africa with firsthand experience of the language and culture, who have carefully planned every detail in order to offer you the best possible travel experience. Unlike group tours, private tours are customized with your travel needs and preferences in mind. Choose your travel schedules and amend the tour itinerary anyway you want. Don’t waste your valuable travel time waiting for public transportation that could be delayed. We employ the most experienced and knowledgeable drivers and tour guides to provide you with superb service and an unforgettable time in North Africa!
What if I'm traveling with children?
North Africa is a great region to travel with your children. There are many places to visit that are enjoyable for children of all ages. We had served a number of families with children traveling in North Africa. Would you enjoy spending an extra day on the beach? Would your older children enjoy a camel trek or quad trek into the Sahara? We would be happy to help you customize a family friendly tour.
What if I'm traveling on my own?
Mosaic North Africa is focused on custom tours for private groups. This means that all of our tours have a private car, driver and professionally licensed guide (Algeria and Tunisia tours are required to have full time guides). If you are traveling alone, you will have to assume all the guide, driver, hotel fees on your own. Having said that, we have served a number of solo travelers in North Africa, and would be happy to provide a private tour if you would like to travel alone.
Will I have a guide on the tour?
All of our tours in Algeria and Tunisia are required to have a professionally licensed guide with your tour. Our Morocco tours will only have an English speaking driver and site guides or city guides will be available at specific sites as specified in the tour itinerary. Also, a full-time guide will be included for groups of 6 travelers or more.
Does Mosaic North Africa offer travel insurance?
Mosaic North Africa does not offer any travel insurance. We highly recommend that all our clients take out comprehensive travel insurance prior to your travels.
Does Mosaic North Africa handle international/domestic flights?
Mosaic North Africa does not handle or book international flights for our clients. We will handle any domestic flights that are included in your North Africa tour. The price for such domestic flights will be included in your tour costs.
Can I make any changes to the tour itinerary?
Yes, please let us know your requests and we will be happy to work with you to customize a tour itinerary that fits your travel needs. We had offered many custom designed North Africa tours to many satisfied travelers in the past.
Will I be able to enter into mosques as a non-Muslim tourist?
Generally speaking, non-Muslims are not permitted to enter into mosques in North Africa. Some mosques such as the Zitouna Mosque located in the heart of the Tunis medina will allow tourists to view the courtyard from behind a barrier. While other mosques such as the Hassan II Mosque in Casablanca, Morocco and the Mosque of Uqba in Kairouan, Tunisia will welcome non-Muslim visitors during their specified opening hours. Visitors entering into mosques are required to wear modest clothing, respect the surroundings and follow the proper rules and guidelines as outlined by the mosques. Please note that the prayer hall areas are restricted to Muslims only.
I'm ready to plan my North Africa tour! What should I do?
Awesome! Get in touch with us by submitting an online form on our Contact Us page or at the bottom of this page. One of our North Africa sales reps will get in touch with you usually within 24 hours of your submission. You may also contact our Canadian office by phone, email or via our social channels.
How much does your North Africa trips cost?
The pricing of the North Africa tour will differ depending on the tour itinerary, season of travel, level of accommodations and the number of travelers. Generally speaking, the more travelers there are in your private group tour, the lower the price will be for each traveler since fixed expenditures such as private vehicle, driver and guides will be split among the entire group. Traveling during peak tourism seasons will generally be more expensive than the lower seasons. Please feel free to contact us anytime with your travel plans and we would be happy to provide you with a quote for your North Africa tour.
In what currency do you charge?
Since we are a Canadian based company, all our prices are in Canadian dollars. We accept payment in Canadian dollars at the exchange rate in effect at the time of payment.
What payment methods do you accept?
Payments are typically made using the PayPal service. PayPal is a secure payment method for our clients to pay quickly and conveniently using a credit card or checking account. Making payments with PayPal is free of charge for the buyer. You can use the PayPal service even if you do not want to sign up for an account of your own.
Do I need to make a deposit payment?
Yes. the Deposit amount is normally $350 Canadian Dollars per person. The deposit is non-refundable.
Late bookings, large groups & high season deposits vary. The Deposit may not be accepted if we feel we would be unable to provide our normal service due to lateness of the booking or due to overbooking.
For late tour bookings less than 21 days before the planned tour date, we require full payment of the total Tour Invoice.
When you make the non-refundable Deposit, you confirm your acceptance of these Terms and Conditions and authorize us to begin the reservation process and undertake expenses on your behalf.
By sending your Traveler’s Information (Name, Address, Phone Number, and Birth Date) and payment of deposit, we will confirm your spot and mail you our invoice outlining the outstanding balance.
COMBINED COUNTRY TOURS: For those traveling to more than one country, we require a non-refundable $350 Canadian Dollars per person deposit for each country you will be traveling to.
When will I need to pay the tour balance?
The Balance of the trip cost is due in our office by 45 days prior to departure. If we have not received the balance by the due date, we reserve the right to cancel your trip. Our cancelation policy automatically applies.
Note: For GROUPS larger than 10 people, 50% of the invoice is due 60 days or more prior to trip departure.
Note for Algeria Travelers: For those traveling to Algeria, 100% of the invoice is due 60 days prior to trip departure.
We reserve the right to vary or correct errors in prices at any time before Mosaic North Africa has received the tour deposit on the agreed upon tour and the terms and conditions have been signed by each traveler.
What is Mosaic North Africa's cancellation policy?
If you must cancel your reservation after making a deposit, the following fees apply for normal groups.
Dates/Services received Cancellation fee/Refund per person 45+ $350 of deposit is forfeited 31-45 days before Travel 75% of total invoice is refundable 15-30 days before Travel 50% Invoice is forfeit – (refund 50%) 0-14 days before Travel 100% Invoice is lost – no refund
Reduction in Group size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by Mosaic North Africa, partnership. The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).
Security & Emergency Cancellations: Mosaic North Africa, partnership, reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, the client will be refunded the full amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.
We reserve the right to cancel a tour if the currency exchange has more than a 20% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate.
To protect your travel investment, we highly recommend that you obtain CANCELLATION Insurance.
No refunds will be given if you leave the trip for any reason after the trip has begun.
We reserve the right to decline any booking at our discretion.
No refund will be given for unused services included in the tour cost.