Terms and Conditions

Pricing

Since we are a Canadian-based company, all our prices are in Canadian dollars.  We accept payment in Canadian dollars at the exchange rate in effect at the time of payment. 

A single supplement applies to individual travelers who wish a private room throughout the trip.

Not included in the tour price: International airfares, visas and passport fees, laundry, postage, drinks (unless otherwise indicated on your itinerary), medical expenses, travel insurance, telephone calls, gratuities to staff and crew, and any other items not indicated on your tour itinerary.

Deposit and Reservation

We require a non-refundable 20% deposit per person in order to secure the tour booking and initiate the reservation process.

Late bookings, large groups & high season deposits vary.  The Deposit may not be accepted if we feel we would be unable to provide our normal service due to the lateness of the booking or due to overbooking. 

For late tour bookings less than 45 days before the planned tour date we require full payment of the total Tour Invoice.

When you make the non-refundable deposit, you confirm your acceptance of these Terms and Conditions and authorize us to begin the reservation process and undertake expenses on your behalf.

By sending your Traveler’s Information (Name, Address, Phone Number, and Birth Date) and payment of deposit, we will confirm your spot and email you our invoice outlining the outstanding balance.

Tour Balance Due Dates

The balance of the trip cost is due in our office by 45 days prior to departure. If we have not received the balance by the due date, we reserve the right to cancel your trip. Our cancellation policy automatically applies.

We reserve the right to vary or correct errors in prices at any time before Mosaic North Africa has received the tour deposit on the agreed upon tour and the Terms and Conditions have been signed by each traveler.

Cancellation Policy

If you must cancel your reservation after making a deposit, the following fees apply for normal groups.

How to Cancel: All cancellations must be submitted in writing by email to our Mosaic North Africa agency or to your sales rep. Cancellations made by phone are not accepted. The cancellation will take effect on the date Mosaic North Africa receives your written notice.

How Days Are Calculated: The number of days is determined by counting only the full calendar days between the date Mosaic North Africa receives your written cancellation notice and the tour start date. Neither the date your written notice is received nor the tour start date itself is counted.

Example: If your tour departs on October 15 and Mosaic North Africa receives your written cancellation notice on September 30, the days are counted from October 1 through October 14, which equals 14 full calendar days. This falls within the 0–14 day bracket and no refund is available. If your written notice had been received on September 29 instead, the count would be September 30 through October 14 = 15 full calendar days, placing you in the 15–30 day bracket with 25% of the total invoice refundable.

Reduction in Group Size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by Mosaic North Africa, partnership. The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).

Security & Emergency Cancellations: Mosaic North Africa, partnership, reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, the client will be refunded the full amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

We reserve the right to cancel a tour if the currency exchange has more than a 20% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate.

To protect your travel investment, we highly recommend that you obtain Cancellation Insurance.

No refunds will be given if you leave the trip for any reason after the trip has begun.

We reserve the right to decline any booking at our discretion.

No refund will be given for unused services included in the tour cost.

New Booking After Cancellation

If a client cancels a confirmed tour and later wishes to book the same or a different tour with Mosaic North Africa, this will be treated as a new booking. A new non-refundable 20% deposit per person is required to secure the new booking, in accordance with our Deposit and Reservation policy. Any deposit or payment made toward the original, cancelled tour is not transferable to the new booking and remains subject to the cancellation fees outlined above.After Booking Tour Modification Policy

After Booking Tour Modification Policy

Once tour reservations are confirmed, customization or change requests may not be accepted if we feel we are unable to provide the services as requested. A month may be overbooked, for example, or the request made at too late a date to be accommodated. If a change is granted, a client will be expected to pay the administration fee of $50 Canadian Dollars (per hotel) as well as any fees or cost differences required to re-arrange transport, accommodations, etc.

*Note: These modifications are only in reference to minor tour changes, such as adding or reducing a day due on the front or back end due to unexpected airline arrival or departure changes, making a slight switch of one hotel, or something similar. We do not do tour postponements. A change in dates is considered a cancellation/rebook and all cancellation fees apply. We recommend getting cancellation insurance.

Insurance

Insurance is not provided by Mosaic North Africa, Partnership. In addition to Cancellation Insurance, we also recommend that you buy travel insurance and medical emergency insurance to supplement your existing health insurance. It is in your own interest that you are covered in case of an accident and/or for any medical emergency or medical assistance you may require while abroad. Mosaic North Africa, partnership, cannot be held responsible for any losses incurred because of flight changes, cancellations, personal/family medical emergencies or illnesses and any other situations over which we have no control.

Changes During Tour

If we are forced to make changes during a tour, Mosaic North Africa will provide excursions/hotels/tours of equal value to those agreed upon in the tour purchased by the client.

We reserve the right to use alternative forms of transport and/or vary the itinerary in cases such as breakdown, accident, sickness, security issues, etc. make such change necessary.

Because of the nature of the areas we travel through, significant changes can and do occur after departure, over which we have no control. On rare occasions, force majeure may require us to change or end a tour before the scheduled end. In cases where force majeure occurs, Mosaic North Africa cannot be held responsible for compensation of additional expenses or offer any refunds (unless we obtain any refunds from our suppliers/partners) in respect of any unused services.

Travel Documents & Personal Effects

Travel Documents:  The traveler assumes complete and full responsibility for, and hereby releases Mosaic North Africa from any duty of checking and verifying any and all passport, visa, vaccination or other entry requirements for each destination, and the care of such documents during the length of the proposed travel.

Mosaic North Africa and their Algeria Partner Agencies will assist travelers to Algeria with a letter of invitation required to be included when applying for the Algeria tourist visa. We will provide the letter of invitation necessary for your application, but it is the travelers responsibility to apply for their visa. Mosaic North Africa is not responsible if traveler is denied a visa to Algeria for any reason.

Mosaic North Africa is not responsible if the traveler is denied a visa to Morocco, Algeria, Tunisia, or Mauritania for any reason.

Full refunds will not be issued if a visa is denied. We will refund the traveler an amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

Luggage Liability: Though we will exercise all reasonable care to assist you, Mosaic North Africa, partnership, shall assume no liability for loss or damages to baggage during any part of the trip/tour; clients may choose to insure their baggage if they wish.

Mosaic North Africa shall not be liable for theft, injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever or damages incurred by the client’s own neglect or owing to the following or similar reasons:

1. Natural disaster, war, disturbances, uprisings, and alteration or cancellation of the tour itinerary due to such causes.
2. Accidents or fire related to transportation, accommodation facilities, etc., and alteration or cancellation of the tour itinerary due to such causes.
3. Accidents occurring during your free time/leisure time activities.
4. Delays, stoppages, alterations of schedule and route in relation to transportation facilities, and alterations of the tour itinerary and shortening of staying time at destination due to such causes.
5. Force Majeure
6. Any service which do not form part of the itinerary
7. Any information or advice given to you by your travel agent unless it has been given by us.
8. Your travel agent giving you incorrect advice or not giving advice, information, or documents we have given or sent to your travel agent.
9. Travel information given regarding visas, travel documents, climate, costs, clothing, etc. All information is given in good faith but without responsibility on our part.
10. We cannot accept liability for any delay or cancellation in your flights, ferry trips, etc.
11. Any causes which are beyond the control of Mosaic North Africa, The Travel Source and/or the agents and providers in charge of tour arrangements.

Tours in North Africa includes an element of personal risk and potential hazard not normally associated with holiday tours. You must accept these attendant risks and hazards. You must also accept that safety standards of hoteliers and other suppliers of accommodation, local transport and other operators in most of the countries you visit will not be of the same standard as in your home country and will often be of a lower standard.

Traveling with Mosaic North Africa requires a certain measure of flexibility (especially during Algeria tours), good humor, and modes of transportation may be changed without notice due to circumstances beyond the control of Mosaic North Africa. By signing the Terms and Conditions you agree to Mosaic North Africa making any changes if reasonably deems necessary and any personal risks associated with your tour. Though Mosaic North Africa exercises every care in the selection of the service agents uses, it is not possible to accept liability for the outcome of the personal decisions by the clients. Please provide for yourself the insurance you feel is appropriate for the activities you anticipate doing.

You must at all times comply with the laws and customs of the countries visited. We have absolute discretion to order a client to leave the tour if they are found contravening such laws and customs, or interfering with the well-being of the group, individual member, members, or themselves. In such cases there will be no refund of the tour fare and we accept no liability for expenses incurred as a result.

Mosaic North Africa assumes no liability or culpability for any illegal activity in which the client chooses to participate Mosaic North Africa, partnership, operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Please bare this in mind when making your booking.

We reserve the right to use any comments on questionnaires or feedback forms for our website or promotional literature. Mosaic North Africa, partnership, does not publish surname of the clients when posting the clients comments, unless traveler has given us permission.

Itinerary Changes Initiated By The Client

Tour Itinerary Changes: Mosaic North Africa, partnership, will not be held responsible to cover travelers additional tour costs apart from the agreed upon itinerary. If a traveler decides to make changes to the itinerary during a tour without notifying Mosaic North Africa, partnership, before the additional tour/excursion, the client will be 100% responsible for this tour change and fee. Mosaic North Africa, partnership, will not be held financially responsible to cover any additional tours not included in agreed itinerary. If clients wish to make changes to itineraries while on tour, clients must notify Mosaic North Africa, partnership.

Changes in Hotel Reservation: Should a client wish to change a hotel reservation for any reason Mosaic North Africa is to be informed and will assist in making the change if so requested.

(1) If Mosaic North Africa, partnership, makes and pays for the new reservations, the client will then be liable for the total of the cancellation fee charged by the first hotel, plus the actual difference in the cost of the lodgings as shown by invoices received and a $50 booking fee.

(2) If the client makes the new reservations and pays the new hotel directly then the original bookings will be non- refundable and cancellation fees and an administration/modification fee of $50 will be charged.

Missed Connections: A flight or ferry connection may be missed due to a late arrival at the point of departure. If the client has not provided, as requested by Mosaic North Africa, partnership, the “Required Client Information” form, including departure details, Mosaic North Africa will not be liable.

Complaints or Claims

Dissatisfaction about arrangements or services made/delivered overseas must be made as soon as the complaint or claim arises, and with the personnel involved in the incident or situation.

If the complaint or claim is not resolved to the client’s satisfaction, the client must document the complaint or claim in writing and give/send a copy to the local representative of the sister agency providing the tour, with a copy to the main office of Mosaic North Africa in Winkler, Canada no later than 60 days following the scheduled completion date of the tour. The client agrees and accepts this condition and waives the right to register any complaint or claim more than 60 days following the scheduled completion date of the tour.

Force Majeure / Worldwide or Nationwide Crises

Our agency shall not be liable for failure or delay in performing its obligations when such failure or delay is due to events beyond our reasonable control, including but not limited to pandemics, epidemics, war, armed conflict, terrorism, civil unrest, political instability, government actions or restrictions, border closures, transportation disruptions, natural disasters, or other worldwide or national crises.By submitting a deposit or payment, you acknowledge and accept that such events may affect travel plans. Our agency reserves the right to modify, postpone, or cancel tours as necessary due to these circumstances and shall not be responsible for resulting delays, disruptions, or additional costs beyond our control.

Pricing

Since we are a Canadian-based company, all our prices are in Canadian dollars.  We accept payment in Canadian dollars at the exchange rate in effect at the time of payment. 

A single supplement applies to individual travelers who wish a private room throughout the trip.

Not included in the tour price: International airfares, visas and passport fees, laundry, postage, drinks (unless otherwise indicated on your itinerary), medical expenses, travel insurance, telephone calls, gratuities to staff and crew, and any other items not indicated on your tour itinerary.

Deposit and Reservation

We require a non-refundable 20% deposit per person in order to secure the tour booking and initiate the reservation process.

Late bookings, large groups & high season deposits vary.  The Deposit may not be accepted if we feel we would be unable to provide our normal service due to the lateness of the booking or due to overbooking. 

For late tour bookings less than 45 days before the planned tour date we require full payment of the total Tour Invoice.

When you make the non-refundable deposit, you confirm your acceptance of these Terms and Conditions and authorize us to begin the reservation process and undertake expenses on your behalf.

By sending your Traveler’s Information (Name, Address, Phone Number, and Birth Date) and payment of deposit, we will confirm your spot and email you our invoice outlining the outstanding balance.

Tour Balance Due Dates

The balance of the trip cost is due in our office by 45 days prior to departure. If we have not received the balance by the due date, we reserve the right to cancel your trip. Our cancellation policy automatically applies.

We reserve the right to vary or correct errors in prices at any time before Mosaic North Africa has received the tour deposit on the agreed upon tour and the Terms and Conditions have been signed by each traveler.

Cancellation Policy

If you must cancel your reservation after making a deposit, the following fees apply for normal groups.

How to Cancel: All cancellations must be submitted in writing by email to our Mosaic North Africa agency or to your sales rep. Cancellations made by phone are not accepted. The cancellation will take effect on the date Mosaic North Africa receives your written notice.

How Days Are Calculated: The number of days is determined by counting only the full calendar days between the date Mosaic North Africa receives your written cancellation notice and the tour start date. Neither the date your written notice is received nor the tour start date itself is counted.

Example: If your tour departs on October 15 and Mosaic North Africa receives your written cancellation notice on September 30, the days are counted from October 1 through October 14, which equals 14 full calendar days. This falls within the 0–14 day bracket and no refund is available. If your written notice had been received on September 29 instead, the count would be September 30 through October 14 = 15 full calendar days, placing you in the 15–30 day bracket with 25% of the total invoice refundable.

Reduction in Group Size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by Mosaic North Africa, partnership. The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).

Security & Emergency Cancellations: Mosaic North Africa, partnership, reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, the client will be refunded the full amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

We reserve the right to cancel a tour if the currency exchange has more than a 20% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate.

To protect your travel investment, we highly recommend that you obtain Cancellation Insurance.

No refunds will be given if you leave the trip for any reason after the trip has begun.

We reserve the right to decline any booking at our discretion.

No refund will be given for unused services included in the tour cost.

New Booking After Cancellation

If a client cancels a confirmed tour and later wishes to book the same or a different tour with Mosaic North Africa, this will be treated as a new booking. A new non-refundable 20% deposit per person is required to secure the new booking, in accordance with our Deposit and Reservation policy. Any deposit or payment made toward the original, cancelled tour is not transferable to the new booking and remains subject to the cancellation fees outlined above.After Booking Tour Modification Policy

After Booking Tour Modification Policy

Once tour reservations are confirmed, customization or change requests may not be accepted if we feel we are unable to provide the services as requested. A month may be overbooked, for example, or the request made at too late a date to be accommodated. If a change is granted, a client will be expected to pay the administration fee of $50 Canadian Dollars (per hotel) as well as any fees or cost differences required to re-arrange transport, accommodations, etc.

*Note: These modifications are only in reference to minor tour changes, such as adding or reducing a day due on the front or back end due to unexpected airline arrival or departure changes, making a slight switch of one hotel, or something similar. We do not do tour postponements. A change in dates is considered a cancellation/rebook and all cancellation fees apply. We recommend getting cancellation insurance.

Insurance

Insurance is not provided by Mosaic North Africa, Partnership. In addition to Cancellation Insurance, we also recommend that you buy travel insurance and medical emergency insurance to supplement your existing health insurance. It is in your own interest that you are covered in case of an accident and/or for any medical emergency or medical assistance you may require while abroad. Mosaic North Africa, partnership, cannot be held responsible for any losses incurred because of flight changes, cancellations, personal/family medical emergencies or illnesses and any other situations over which we have no control.

Changes During Tour

If we are forced to make changes during a tour, Mosaic North Africa will provide excursions/hotels/tours of equal value to those agreed upon in the tour purchased by the client.

We reserve the right to use alternative forms of transport and/or vary the itinerary in cases such as breakdown, accident, sickness, security issues, etc. make such change necessary.

Because of the nature of the areas we travel through, significant changes can and do occur after departure, over which we have no control. On rare occasions, force majeure may require us to change or end a tour before the scheduled end. In cases where force majeure occurs, Mosaic North Africa cannot be held responsible for compensation of additional expenses or offer any refunds (unless we obtain any refunds from our suppliers/partners) in respect of any unused services.

Travel Documents & Personal Effects

Travel Documents:  The traveler assumes complete and full responsibility for, and hereby releases Mosaic North Africa from any duty of checking and verifying any and all passport, visa, vaccination or other entry requirements for each destination, and the care of such documents during the length of the proposed travel.

Mosaic North Africa and their Algeria Partner Agencies will assist travelers to Algeria with a letter of invitation required to be included when applying for the Algeria tourist visa. We will provide the letter of invitation necessary for your application, but it is the travelers responsibility to apply for their visa. Mosaic North Africa is not responsible if traveler is denied a visa to Algeria for any reason.

Mosaic North Africa is not responsible if the traveler is denied a visa to Morocco, Algeria, Tunisia, or Mauritania for any reason.

Full refunds will not be issued if a visa is denied. We will refund the traveler an amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

Luggage Liability: Though we will exercise all reasonable care to assist you, Mosaic North Africa, partnership, shall assume no liability for loss or damages to baggage during any part of the trip/tour; clients may choose to insure their baggage if they wish.

Mosaic North Africa shall not be liable for theft, injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever or damages incurred by the client’s own neglect or owing to the following or similar reasons:

1. Natural disaster, war, disturbances, uprisings, and alteration or cancellation of the tour itinerary due to such causes.
2. Accidents or fire related to transportation, accommodation facilities, etc., and alteration or cancellation of the tour itinerary due to such causes.
3. Accidents occurring during your free time/leisure time activities.
4. Delays, stoppages, alterations of schedule and route in relation to transportation facilities, and alterations of the tour itinerary and shortening of staying time at destination due to such causes.
5. Force Majeure
6. Any service which do not form part of the itinerary
7. Any information or advice given to you by your travel agent unless it has been given by us.
8. Your travel agent giving you incorrect advice or not giving advice, information, or documents we have given or sent to your travel agent.
9. Travel information given regarding visas, travel documents, climate, costs, clothing, etc. All information is given in good faith but without responsibility on our part.
10. We cannot accept liability for any delay or cancellation in your flights, ferry trips, etc.
11. Any causes which are beyond the control of Mosaic North Africa, The Travel Source and/or the agents and providers in charge of tour arrangements.

Tours in North Africa includes an element of personal risk and potential hazard not normally associated with holiday tours. You must accept these attendant risks and hazards. You must also accept that safety standards of hoteliers and other suppliers of accommodation, local transport and other operators in most of the countries you visit will not be of the same standard as in your home country and will often be of a lower standard.

Traveling with Mosaic North Africa requires a certain measure of flexibility (especially during Algeria tours), good humor, and modes of transportation may be changed without notice due to circumstances beyond the control of Mosaic North Africa. By signing the Terms and Conditions you agree to Mosaic North Africa making any changes if reasonably deems necessary and any personal risks associated with your tour. Though Mosaic North Africa exercises every care in the selection of the service agents uses, it is not possible to accept liability for the outcome of the personal decisions by the clients. Please provide for yourself the insurance you feel is appropriate for the activities you anticipate doing.

You must at all times comply with the laws and customs of the countries visited. We have absolute discretion to order a client to leave the tour if they are found contravening such laws and customs, or interfering with the well-being of the group, individual member, members, or themselves. In such cases there will be no refund of the tour fare and we accept no liability for expenses incurred as a result.

Mosaic North Africa assumes no liability or culpability for any illegal activity in which the client chooses to participate Mosaic North Africa, partnership, operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Please bare this in mind when making your booking.

We reserve the right to use any comments on questionnaires or feedback forms for our website or promotional literature. Mosaic North Africa, partnership, does not publish surname of the clients when posting the clients comments, unless traveler has given us permission.

Itinerary Changes Initiated By The Client

Tour Itinerary Changes: Mosaic North Africa, partnership, will not be held responsible to cover travelers additional tour costs apart from the agreed upon itinerary. If a traveler decides to make changes to the itinerary during a tour without notifying Mosaic North Africa, partnership, before the additional tour/excursion, the client will be 100% responsible for this tour change and fee. Mosaic North Africa, partnership, will not be held financially responsible to cover any additional tours not included in agreed itinerary. If clients wish to make changes to itineraries while on tour, clients must notify Mosaic North Africa, partnership.

Changes in Hotel Reservation: Should a client wish to change a hotel reservation for any reason Mosaic North Africa is to be informed and will assist in making the change if so requested.

(1) If Mosaic North Africa, partnership, makes and pays for the new reservations, the client will then be liable for the total of the cancellation fee charged by the first hotel, plus the actual difference in the cost of the lodgings as shown by invoices received and a $50 booking fee.

(2) If the client makes the new reservations and pays the new hotel directly then the original bookings will be non- refundable and cancellation fees and an administration/modification fee of $50 will be charged.

Missed Connections: A flight or ferry connection may be missed due to a late arrival at the point of departure. If the client has not provided, as requested by Mosaic North Africa, partnership, the “Required Client Information” form, including departure details, Mosaic North Africa will not be liable.

Complaints or Claims

Dissatisfaction about arrangements or services made/delivered overseas must be made as soon as the complaint or claim arises, and with the personnel involved in the incident or situation.

If the complaint or claim is not resolved to the client’s satisfaction, the client must document the complaint or claim in writing and give/send a copy to the local representative of the sister agency providing the tour, with a copy to the main office of Mosaic North Africa in Winkler, Canada no later than 60 days following the scheduled completion date of the tour. The client agrees and accepts this condition and waives the right to register any complaint or claim more than 60 days following the scheduled completion date of the tour.

Force Majeure / Worldwide or Nationwide Crises

Our agency shall not be liable for failure or delay in performing its obligations when such failure or delay is due to events beyond our reasonable control, including but not limited to pandemics, epidemics, war, armed conflict, terrorism, civil unrest, political instability, government actions or restrictions, border closures, transportation disruptions, natural disasters, or other worldwide or national crises.By submitting a deposit or payment, you acknowledge and accept that such events may affect travel plans. Our agency reserves the right to modify, postpone, or cancel tours as necessary due to these circumstances and shall not be responsible for resulting delays, disruptions, or additional costs beyond our control.

Pricing

Set Groups are those who are represented by a group organizer, licensed Travel Agent, or licensed Tour Operator where the number of group members and types of rooms are known up front. Set Groups will fall under the same Terms & Conditions as individual tours.

A non-refundable deposit of 20% of the total tour invoice is required. Final tour payment is due 45 days prior to the tour start date.

Prospective Groups are those who are represented by an agent who engages Mosaic North Africa (MNA), for services prior to having commitments for their tour participants. In these cases, a $3,000 CAD Non-Refundable Good Faith deposit per country will be required for the tour. A “Go-No-Go” date will be set at 90 days prior to the tour start date, in which we require a payment in the amount of 50% of the total invoices based on a total group number that the group agent decides in cooperation with MNA at the 90-day mark. Reservation services will commence once we receive this payment. A final exact participant list and room-type list is required to be sent from the group agent to MNA at the 60-day mark at which time reservations will be “locked in”. MNA will send to the group agent the confirmed documents (Hotel Information & Covered Expenses) once final confirmations from hotels have been received.

Late Notice Bookings for Prospective Groups
Up to 60 days before the tour date the deposit is 50% of the total estimated Tour Invoice and final exact participant list and room-type list is required upon booking, thus bumping the tour to fall under the “Set Group” Terms & Conditions. Payment of the Final Balance will be due 45 days in advance.

Note that larger deposits may be required by some hotels in order to secure group tour bookings. Should this be the case, MNA will notify the group agent of the additional deposit requirement. Once the group agent or travel company has approved payment for the deposit, the agent or company also agrees to take responsibility to cover any of those larger deposits which are non-refundable help cover cash flow in advance.

At our discretion the deposit of a group tour may not be accepted if we feel we are unable to provide the services as requested, for example, a month may be over-booked, the inquiry made at too late a date to process the request, or the number of accessible rooms needed may not be available. Should this be the case, and MNA is unable to deliver confirmed tour services, either a full refund (including the deposit) will be given to the group agent/travel company, or the group may choose to apply this deposit toward a future tour for this client or other client/s with the same agency arriving within the same calendar year.

When you make the non-refundable deposit, you confirm your acceptance of these Terms and Conditions and authorize us to begin the reservation process and undertake expenses on your behalf.

By sending your Traveler’s Information (Name, Address, Phone Number, and Birth Date) and payment of deposit, we will confirm your spot and email you an invoice outlining the outstanding balance.

We reserve the right to vary or correct errors in prices at any time before Mosaic North Africa has received the tour deposit on the agreed upon tour and the terms and conditions have been signed by each traveler.

Tour Balance Due Dates

The balance of the trip cost is due in our office by 45 days prior to departure. If we have not received the balance by the due date, we reserve the right to cancel your trip. Our cancellation policy automatically applies.

We reserve the right to vary or correct errors in prices at any time before Mosaic North Africa has received the tour deposit on the agreed upon tour and the Terms and Conditions have been signed by each traveler.

Cancellation Policy

If you must cancel your reservation after making a deposit, the following fees apply for normal groups.

How to Cancel: All cancellations must be submitted in writing by email to our Mosaic North Africa agency or to your sales rep. Cancellations made by phone are not accepted. The cancellation will take effect on the date Mosaic North Africa receives your written notice.

How Days Are Calculated: The number of days is determined by counting only the full calendar days between the date Mosaic North Africa receives your written cancellation notice and the tour start date. Neither the date your written notice is received nor the tour start date itself is counted.

Example: If your tour departs on October 15 and Mosaic North Africa receives your written cancellation notice on September 30, the days are counted from October 1 through October 14, which equals 14 full calendar days. This falls within the 0–14 day bracket and no refund is available. If your written notice had been received on September 29 instead, the count would be September 30 through October 14 = 15 full calendar days, placing you in the 15–30 day bracket with 25% of the total invoice refundable.

Reduction in Group Size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by Mosaic North Africa, partnership. The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).

Security & Emergency Cancellations: Mosaic North Africa, partnership, reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, the client will be refunded the full amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

We reserve the right to cancel a tour if the currency exchange has more than a 20% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate.

To protect your travel investment, we highly recommend that you obtain Cancellation Insurance.

No refunds will be given if you leave the trip for any reason after the trip has begun.

We reserve the right to decline any booking at our discretion.

No refund will be given for unused services included in the tour cost.

New Booking After Cancellation

If a client cancels a confirmed tour and later wishes to book the same or a different tour with Mosaic North Africa, this will be treated as a new booking. A new non-refundable 20% deposit per person is required to secure the new booking, in accordance with our Deposit and Reservation policy. Any deposit or payment made toward the original, cancelled tour is not transferable to the new booking and remains subject to the cancellation fees outlined above.After Booking Tour Modification Policy

After Booking Tour Modification Policy

Once tour reservations are confirmed, customization or change requests may not be accepted if we feel we are unable to provide the services as requested. A month may be overbooked, for example, or the request made at too late a date to be accommodated. If a change is granted, a client will be expected to pay the administration fee of $50 Canadian Dollars (per hotel) as well as any fees or cost differences required to re-arrange transport, accommodations, etc.

*Note: These modifications are only in reference to minor tour changes, such as adding or reducing a day due on the front or back end due to unexpected airline arrival or departure changes, making a slight switch of one hotel, or something similar. We do not do tour postponements. A change in dates is considered a cancellation/rebook and all cancellation fees apply. We recommend getting cancellation insurance.

Insurance

Insurance is not provided by Mosaic North Africa, Partnership. In addition to Cancellation Insurance, we also recommend that you buy travel insurance and medical emergency insurance to supplement your existing health insurance. It is in your own interest that you are covered in case of an accident and/or for any medical emergency or medical assistance you may require while abroad. Mosaic North Africa, partnership, cannot be held responsible for any losses incurred because of flight changes, cancellations, personal/family medical emergencies or illnesses and any other situations over which we have no control.

Changes During Tour

If we are forced to make changes during a tour, Mosaic North Africa will provide excursions/hotels/tours of equal value to those agreed upon in the tour purchased by the client.

We reserve the right to use alternative forms of transport and/or vary the itinerary in cases such as breakdown, accident, sickness, security issues, etc. make such change necessary.

Because of the nature of the areas we travel through, significant changes can and do occur after departure, over which we have no control. On rare occasions, force majeure may require us to change or end a tour before the scheduled end. In cases where force majeure occurs, Mosaic North Africa cannot be held responsible for compensation of additional expenses or offer any refunds (unless we obtain any refunds from our suppliers/partners) in respect of any unused services.

Travel Documents & Personal Effects

Travel Documents:  The traveler assumes complete and full responsibility for, and hereby releases Mosaic North Africa from any duty of checking and verifying any and all passport, visa, vaccination or other entry requirements for each destination, and the care of such documents during the length of the proposed travel.

Mosaic North Africa and their Algeria Partner Agencies will assist travelers to Algeria with a letter of invitation required to be included when applying for the Algeria tourist visa. We will provide the letter of invitation necessary for your application, but it is the travelers responsibility to apply for their visa. Mosaic North Africa is not responsible if traveler is denied a visa to Algeria for any reason.

Mosaic North Africa is not responsible if the traveler is denied a visa to Morocco, Algeria, Tunisia, or Mauritania for any reason.

Full refunds will not be issued if a visa is denied. We will refund the traveler an amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

Luggage Liability: Though we will exercise all reasonable care to assist you, Mosaic North Africa, partnership, shall assume no liability for loss or damages to baggage during any part of the trip/tour; clients may choose to insure their baggage if they wish.

Traveler Responsibilities

Mosaic North Africa shall not be liable for theft, injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever or damages incurred by the client’s own neglect or owing to the following or similar reasons:

1. Natural disaster, war, disturbances, uprisings, and alteration or cancellation of the tour itinerary due to such causes.
2. Accidents or fire related to transportation, accommodation facilities, etc., and alteration or cancellation of the tour itinerary due to such causes.
3. Accidents occurring during your free time/leisure time activities.
4. Delays, stoppages, alterations of schedule and route in relation to transportation facilities, and alterations of the tour itinerary and shortening of staying time at destination due to such causes.
5. Force Majeure
6. Any service which do not form part of the itinerary
7. Any information or advice given to you by your travel agent unless it has been given by us.
8. Your travel agent giving you incorrect advice or not giving advice, information, or documents we have given or sent to your travel agent.
9. Travel information given regarding visas, travel documents, climate, costs, clothing, etc. All information is given in good faith but without responsibility on our part.
10. We cannot accept liability for any delay or cancellation in your flights, ferry trips, etc.
11. Any causes which are beyond the control of Mosaic North Africa, The Travel Source and/or the agents and providers in charge of tour arrangements.

Tours in North Africa includes an element of personal risk and potential hazard not normally associated with holiday tours. You must accept these attendant risks and hazards. You must also accept that safety standards of hoteliers and other suppliers of accommodation, local transport and other operators in most of the countries you visit will not be of the same standard as in your home country and will often be of a lower standard.

Traveling with Mosaic North Africa requires a certain measure of flexibility (especially during Algeria tours), good humor, and modes of transportation may be changed without notice due to circumstances beyond the control of Mosaic North Africa. By signing the Terms and Conditions you agree to Mosaic North Africa making any changes if reasonably deems necessary and any personal risks associated with your tour. Though Mosaic North Africa exercises every care in the selection of the service agents uses, it is not possible to accept liability for the outcome of the personal decisions by the clients. Please provide for yourself the insurance you feel is appropriate for the activities you anticipate doing.

You must at all times comply with the laws and customs of the countries visited. We have absolute discretion to order a client to leave the tour if they are found contravening such laws and customs, or interfering with the well-being of the group, individual member, members, or themselves. In such cases there will be no refund of the tour fare and we accept no liability for expenses incurred as a result.

Mosaic North Africa assumes no liability or culpability for any illegal activity in which the client chooses to participate. Mosaic North Africa, partnership, operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Please bare this in mind when making your booking.

We reserve the right to use any comments on questionnaires or feedback forms for our website or promotional literature. Mosaic North Africa, partnership, does not publish surname of the clients when posting the clients comments, unless traveler has given us permission.

Itinerary Changes Initiated By The Client

Tour Itinerary Changes: Mosaic North Africa, partnership, will not be held responsible to cover travelers additional tour costs apart from the agreed upon itinerary. If a traveler decides to make changes to the itinerary during a tour without notifying Mosaic North Africa, partnership, before the additional tour/excursion, the client will be 100% responsible for this tour change and fee. Mosaic North Africa, partnership, will not be held financially responsible to cover any additional tours not included in agreed itinerary. If clients wish to make changes to itineraries while on tour, clients must notify Mosaic North Africa, partnership.

Changes in Hotel Reservation: Should a client wish to change a hotel reservation for any reason Mosaic North Africa is to be informed and will assist in making the change if so requested.

(1) If Mosaic North Africa, partnership, makes and pays for the new reservations, the client will then be liable for the total of the cancellation fee charged by the first hotel, plus the actual difference in the cost of the lodgings as shown by invoices received and a $50 booking fee.

(2) If the client makes the new reservations and pays the new hotel directly then the original bookings will be non- refundable and cancellation fees and an administration/modification fee of $50 will be charged.

Missed Connections: A flight or ferry connection may be missed due to a late arrival at the point of departure. If the client has not provided, as requested by Mosaic North Africa, partnership, the “Required Client Information” form, including departure details, Mosaic North Africa will not be liable.

Complaints or Claims

Dissatisfaction about arrangements or services made/delivered overseas must be made as soon as the complaint or claim arises, and with the personnel involved in the incident or situation.

If the complaint or claim is not resolved to the client’s satisfaction, the client must document the complaint or claim in writing and give/send a copy to the local representative of the sister agency providing the tour, with a copy to the main office of Mosaic North Africa in Winkler, Canada no later than 60 days following the scheduled completion date of the tour. The client agrees and accepts this condition and waives the right to register any complaint or claim more than 60 days following the scheduled completion date of the tour.

Force Majeure / Worldwide or Nationwide Crises

Our agency shall not be liable for failure or delay in performing its obligations when such failure or delay is due to events beyond our reasonable control, including but not limited to pandemics, epidemics, war, armed conflict, terrorism, civil unrest, political instability, government actions or restrictions, border closures, transportation disruptions, natural disasters, or other worldwide or national crises.By submitting a deposit or payment, you acknowledge and accept that such events may affect travel plans. Our agency reserves the right to modify, postpone, or cancel tours as necessary due to these circumstances and shall not be responsible for resulting delays, disruptions, or additional costs beyond our control.

Pricing

Since we are a Canadian based company, all our prices are in Canadian dollars. We accept payment in Canadian dollars at the exchange rate in effect at the time of payment.

A single supplement applies to individual travelers who wish a private room throughout the trip.

Not included in the tour price: International airfares, visas and passport fees, laundry, postage, lunch and dinner in Nouakchott, medical expenses, travel insurance, telephone calls, souvenirs, gratuities to staff and crew, and any other items not indicated on your tour itinerary.

Deposit and Reservation

The deposit amount is 50% of your total tour price . This deposit is non-refundable. By paying this deposit, it confirms the tour booking and allows us to initiate the reservation process and to make the necessary preparations for your Mauritania tour.

Late bookings, large groups and high season deposits vary. The deposit may not be accepted if we feel we would be unable to provide our normal service due to lateness of the booking or due to overbooking.  

For late tour bookings less than 45 days before the planned tour date, we require full payment of the total Tour Invoice.

When you make the non-refundable deposit, you confirm your acceptance of these Terms and Conditions and authorize us to begin the reservation process and undertake expenses on your behalf.

By sending your Traveler’s Information (Name, Address, Phone Number, and Birth Date) and payment of deposit, we will confirm your spot and email you an invoice outlining the outstanding balance.

Tour Balance Due Dates

The balance of the trip cost is due in our office by 45 days prior to departure. If we have not received the balance by the due date, we reserve the right to cancel your trip. Our cancellation policy automatically applies. 

We reserve the right to vary or correct errors in prices at any time before Mosaic North Africa has received the tour deposit on the agreed upon tour and the Terms and Conditions have been signed by each traveler.

Cancellation Policy

If you must cancel your reservation after making a deposit, the following fees apply for normal groups.

How to Cancel: All cancellations must be submitted in writing by email to our Mosaic North Africa agency or to your sales rep. Cancellations made by phone are not accepted. The cancellation will take effect on the date Mosaic North Africa receives your written notice.

How Days Are Calculated: The number of days is determined by counting only the full calendar days between the date Mosaic North Africa receives your written cancellation notice and the tour start date. Neither the date your written notice is received nor the tour start date itself is counted.

Example: If your tour departs on October 15 and Mosaic North Africa receives your written cancellation notice on September 30, the days are counted from October 1 through October 14, which equals 14 full calendar days. This falls within the 0–14 day bracket and no refund is available. If your written notice had been received on September 29 instead, the count would be September 30 through October 14 = 15 full calendar days, placing you in the 15–30 day bracket with 25% of the total invoice refundable.

Reduction in Group Size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by Mosaic North Africa, partnership. The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).

Security & Emergency Cancellations: Mosaic North Africa, partnership, reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. Very rarely, we may be forced by threatened war, riot, civil strife, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control, to change or cancel your tour. This is extremely unlikely but if this situation does occur, the client will be refunded the full amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

We reserve the right to cancel a tour if the currency exchange has more than a 20% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate.

To protect your travel investment, we highly recommend that you obtain Cancellation Insurance.

No refunds will be given if you leave the trip for any reason after the trip has begun.

We reserve the right to decline any booking at our discretion.

No refund will be given for unused services included in the tour cost.

New Booking After Cancellation

If a client cancels a confirmed tour and later wishes to book the same or a different tour with Mosaic North Africa, this will be treated as a new booking. A new non-refundable 20% deposit per person is required to secure the new booking, in accordance with our Deposit and Reservation policy. Any deposit or payment made toward the original, cancelled tour is not transferable to the new booking and remains subject to the cancellation fees outlined above.After Booking Tour Modification Policy

After Booking Tour Modification Policy

Once tour reservations are confirmed, customization or change requests may not be accepted if we feel we are unable to provide the services as requested. A month may be overbooked, for example, or the request made at too late a date to be accommodated. If a change is granted, a client will be expected to pay the administration fee of $50 Canadian Dollars (per hotel) as well as any fees or cost differences required to re-arrange transport, accommodations, etc.

Changes to the tour dates must be requested up to 45 days prior to the tour start date. There is a $150 per person change fee applied plus any price change for the rebooking.

*Note: These modifications are only in reference to minor tour changes, such as adding or reducing a day due on the front or back end due to unexpected airline arrival or departure changes, making a slight switch of one hotel, or something similar. We do not do tour postponements. A change in dates is considered a cancellation/rebook and all cancellation fees apply. We recommend getting cancellation insurance.

Insurance

Insurance is not provided by Mosaic North Africa, Partnership. In addition to Cancellation Insurance, we also recommend that you buy travel insurance and medical emergency insurance to supplement your existing health insurance. It is in your own interest that you are covered in case of an accident and/or for any medical emergency or medical assistance you may require while abroad. Mosaic North Africa, partnership, cannot be held responsible for any losses incurred because of flight changes, cancellations, personal/family medical emergencies or illnesses and any other situations over which we have no control.

Changes During Tour

If we are forced to make changes during a tour, Mosaic North Africa will provide excursions/hotels/tours of equal value to those agreed upon in the tour purchased by the client.

We reserve the right to use alternative forms of transport and/or vary the itinerary in cases such as breakdown, accident, sickness, security issues, etc. make such change necessary.

Because of the nature of the areas we travel through, significant changes can and do occur after departure, over which we have no control. On rare occasions, force majeure may require us to change or end a tour before the scheduled end. In cases where force majeure occurs, Mosaic North Africa cannot be held responsible for compensation of additional expenses or offer any refunds (unless we obtain any refunds from our suppliers/partners) in respect of any unused services.

Travel Documents & Personal Effects

Travel Documents: The traveler assumes complete and full responsibility for, and herby releases Mosaic North Africa from any duty of checking and verifying any and all passport, visa, vaccination or other entry requirements for each destination, and the care of such documents during the length of the proposed travel.

Mosaic North Africa is not responsible if the traveler is denied a visa to Mauritania for any reason.

Full refunds will not be issued if a visa is denied. We will refund the traveler an amount minus expenses and payments made to our local providers or expenses occurred to secure your bookings.

Luggage Liability: Though we will exercise all reasonable care to assist you, Mosaic North Africa, partnership, shall assume no liability for loss or damages to baggage during any part of the trip/tour; clients may choose to insure their baggage if they wish.

Traveler Responsibilities

Mosaic North Africa shall not be liable for theft, injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever or damages incurred by the client’s own neglect or owing to the following or similar reasons:

1. Natural disaster, war, disturbances, uprisings, and alteration or cancellation of the tour itinerary due to such causes.
2. Accidents or fire related to transportation, accommodation facilities, etc., and alteration or cancellation of the tour itinerary due to such causes.
3. Accidents occurring during your free time/leisure time activities.
4. Delays, stoppages, alterations of schedule and route in relation to transportation facilities, and alterations of the tour itinerary and shortening of staying time at destination due to such causes.
5. Force Majeure
6. Any service which do not form part of the itinerary
7. Any information or advice given to you by your travel agent unless it has been given by us.
8. Your travel agent giving you incorrect advice or not giving advice, information, or documents we have given or sent to your travel agent.
9. Travel information given regarding visas, travel documents, climate, costs, clothing, etc. All information is given in good faith but without responsibility on our part.
10. We cannot accept liability for any delay or cancellation in your flights, ferry trips, etc.
11. Any causes which are beyond the control of Mosaic North Africa, The Travel Source and/or the agents and providers in charge of tour arrangements.

Tours in North Africa includes an element of personal risk and potential hazard not normally associated with holiday tours. You must accept these attendant risks and hazards. You must also accept that safety standards of hoteliers and other suppliers of accommodation, local transport and other operators in most of the countries you visit will not be of the same standard as in your home country and will often be of a lower standard.

Traveling with Mosaic North Africa requires a certain measure of flexibility (especially during Algeria tours), good humor, and modes of transportation may be changed without notice due to circumstances beyond the control of Mosaic North Africa. By signing the Terms and Conditions you agree to Mosaic North Africa making any changes if reasonably deems necessary and any personal risks associated with your tour. Though Mosaic North Africa exercises every care in the selection of the service agents uses, it is not possible to accept liability for the outcome of the personal decisions by the clients. Please provide for yourself the insurance you feel is appropriate for the activities you anticipate doing.

You must at all times comply with the laws and customs of the countries visited. We have absolute discretion to order a client to leave the tour if they are found contravening such laws and customs, or interfering with the well-being of the group, individual member, members, or themselves. In such cases there will be no refund of the tour fare and we accept no liability for expenses incurred as a result.

Mosaic North Africa assumes no liability or culpability for any illegal activity in which the client chooses to participate. Mosaic North Africa, partnership, operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Please bare this in mind when making your booking.

We reserve the right to use any comments on questionnaires or feedback forms for our website or promotional literature. Mosaic North Africa, partnership, does not publish surname of the clients when posting the clients comments, unless traveler has given us permission.

Itinerary Changes Initiated By The Client

Tour Itinerary Changes: Mosaic North Africa, partnership, will not be held responsible to cover travelers additional tour costs apart from the agreed upon itinerary. If a traveler decides to make changes to the itinerary during a tour without notifying Mosaic North Africa, partnership, before the additional tour/excursion, the client will be 100% responsible for this tour change and fee. Mosaic North Africa, partnership, will not be held financially responsible to cover any additional tours not included in agreed itinerary. If clients wish to make changes to itineraries while on tour, clients must notify Mosaic North Africa, partnership.

Changes in Hotel Reservation: Should a client wish to change a hotel reservation for any reason Mosaic North Africa is to be informed and will assist in making the change if so requested.

(1) If Mosaic North Africa, partnership, makes and pays for the new reservations, the client will then be liable for the total of the cancellation fee charged by the first hotel, plus the actual difference in the cost of the lodgings as shown by invoices received and a $50 booking fee.

(2) If the client makes the new reservations and pays the new hotel directly then the original bookings will be non- refundable and cancellation fees and an administration/modification fee of $50 will be charged.

Missed Connections: A flight or ferry connection may be missed due to a late arrival at the point of departure. If the client has not provided, as requested by Mosaic North Africa, partnership, the “Required Client Information” form, including departure details, Mosaic North Africa will not be liable.

Complaints or Claims

Dissatisfaction about arrangements or services made/delivered overseas must be made as soon as the complaint or claim arises, and with the personnel involved in the incident or situation.

If the complaint or claim is not resolved to the client’s satisfaction, the client must document the complaint or claim in writing and give/send a copy to the local representative of the sister agency providing the tour, with a copy to the main office of Mosaic North Africa in Winkler, Canada no later than 60 days following the scheduled completion date of the tour. The client agrees and accepts this condition and waives the right to register any complaint or claim more than 60 days following the scheduled completion date of the tour.

Force Majeure / Worldwide or Nationwide Crises

Our agency shall not be liable for failure or delay in performing its obligations when such failure or delay is due to events beyond our reasonable control, including but not limited to pandemics, epidemics, war, armed conflict, terrorism, civil unrest, political instability, government actions or restrictions, border closures, transportation disruptions, natural disasters, or other worldwide or national crises.By submitting a deposit or payment, you acknowledge and accept that such events may affect travel plans. Our agency reserves the right to modify, postpone, or cancel tours as necessary due to these circumstances and shall not be responsible for resulting delays, disruptions, or additional costs beyond our control.