For those interested in seeing our payment options, cancellation policies, and how to secure payment for your tour please read below.
Securing Tour Payments:
In order to secure your tour Mosaic North Africa requires a deposit of $300 Canadian Dollars. After deposit has been completed and received we begin the reservations of hotels and transportation. One month before arrival we require that full payment is due.
Payment Methods:
Mosaic North Africa accepts payment by credit card, wire transfer, and CAD check. We accept credit card payments from VISA, MASTERCARD, and AMERICAN EXPRESS. Credit card payments are processed through PayPal. You have the option of requesting an invoice from MNA where you can enter your own credit card information, or you can call your information to Mosaic North Africa and we will process the payment.
Wire transfers must be sent in Canadian Dollars to our Canadian bank Account.
For those wishing to save 2% on the total cost of their tour please ask us about payment with checks in Canadian dollars. For clients outside Canada they may send Mosaic North Africa a money order from the client's bank in Canadian dollars.
Cancellation Policy:
If you must cancel your reservation after making a deposit the following fees apply for normal groups.
| Services Rendered/Days before tour | Cancellation fee/Refund per person |
|---|---|
| Sale & $300 Deposit Made | $50 Admin Fee only / (refund $250 of deposit) |
| Reservations are Confirmed | $150 Admin + Reservation Fee/ (refund $150) |
| Tour packet & Vouchers done. | $300 Admin, Reservation, & Documentation/ $0 |
| Invoice normally paid 30 days before tour | |
|---|---|
| 30-21 days before Travel | 50% Invoice is forfeit – (refund 50%) |
| 0-21 days before Travel | 100% Invoice is lost – no refund |
Reduction in Group size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by Mosaic North Africa. The increase in cost per person will need to be covered by the remaining travelers or the canceling member(s).
Security Cancellations: Mosaic North Africa reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. The refund of all payments received constitutes a full settlement.
Emergency Cancellations: Foreign governmental decisions resulting in our inability to provide the tour as anticipated may have to result in tour cancellations. We reserve the right to cancel a tour if the currency exchange has more than a 20% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate. If we are unable to provide the tour for other unforeseeable reasons or emergencies we will refund all payments received to date as a full settlement.
To protect your travel investment, we highly recommend that you obtain CANCELLATION Insurance.
